Mediq Nederland

Mediq is looking for a Process Improvement Specialist for Homecare and Backoffice in De Meern. You improve customer-care processes, systems and knowledge and help the Wound Care operation deliver reliable service.

The role combines subject-matter expertise, training, testing, digitalisation and continuous improvement within a healthcare environment.

YOUR RESPONSIBILITIES

• Maintain and improve processes, work instructions and training materials.
• Deliver process-focused and on-the-job training and act as a third-line expert.
• Develop, test and implement process, SAP, RPA and digitalisation improvements.
• Coordinate user-acceptance, regression and system testing.
• Support projects and collaborate with process experts and operational teams.
• Translate data insights into clear reporting and practical improvements.

YOUR PROFILE

• At least three years of experience in a comparable process- or system-improvement role.
• Experience in customer care and preferably with SAP or Visitour.
• Affinity with change management and continuous process improvement.
• A Lean or Six Sigma Yellow Belt, or willingness to obtain one.
• Strong Dutch and English communication skills.

DISCLAIMER

This vacancy has been indexed by The LeanFluencer using publicly available information. The LeanFluencer is not involved in the recruitment process for this position. Please use the link below to view the original vacancy, check the latest information and apply directly with the hiring company.